Privacy Policy

Privacy Policy

Who we are

Our website address is: https://www.ockpoptok.com.

What personal data we collect and why we collect it

Forms and comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Cookies

This site uses session cookies for your convenience. These allow us among other things to keep track of your shopping cart, show you personal promotions based on your interests and give you the opportunity to keep in touch with our newsletter. These cookies will last up to one year. You can delete or manage your cookies from your browser settings.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, fonts, maps, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Ock Pop Tok uses Matomo to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The information generated related to our website is used to create reports about the use of our website. This information is stored in a database on our server only and nobody outside of Ock Pop Tok has access to this information. We anonymize your public IP address by masking the last two bytes.

We respect  “Do Not Track” settings, should you have set that in your browser.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent.
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

When paying with credit card on or online shop, your payment information will be processed and analysed by CyberSource, an internationally acclaimed payment processing and fraud detection company. When entering your credit card details, no information will be stored on Ock Pop Tok servers.

Ock Pop Tok uses MasterCard SecureCode and Verified by Visa for all transactions. MasterCard SecureCode and Verified by Visa stores and safeguards your card and bank details. MasterCard SecureCode and Verified by Visa takes the payment from your card or bank directly, and your payment details are never shared on the internet. Payments are made inside the checkout process.